Kofax: The First Mile of Customer Engagement Begins With a Single Step

By Jeff Ballard, Industry Solutions Manager, Kofax (www.kofax.com) On June 15, 2013 Chinese philosopher Lao Tsu once said, “The journey of a thousand miles begins with a single step.” When it comes to doing business in “Age of the Customer”, it is also true that, “the journey of customer engagement begins with the First Mile.”Today’s …